Support

Get help with ForgeNX

What to include

• What you were doing, what happened, and what you expected to happen.
• Your ForgeNX version and the ForgeNX Engine's version, both in ForgeNX under System.
• For a coin app or the phone app, its version too (the phone app shows its own in Settings → About).
• A screenshot, if it shows the problem.

Please don't send passwords, private keys, recovery phrases or the pairing code from ForgeNX. We'll never ask for them.

The phone app

It can't reach ForgeNX

• At home, check the phone is on the same network as your ForgeNX machine.
• Away from home, the app needs a Cloudflare Tunnel or Tailscale, set up in ForgeNX under Settings → Security. ForgeNX Settings → Phone App shows the addresses the app can use.
• If the firewall is on, ForgeNX Settings → Phone App says whether it lets the app through.

It says the phone was removed

The phone was removed in ForgeNX Settings → Phone App. Pair it again from there.

No alerts arrive

In the app, check alerts are switched on under Settings, and that notifications are allowed for ForgeNX in your phone's settings. Then use Send a test in ForgeNX Settings → Notifications → ForgeNX App.

It can't move miners

The app only reads, until you switch Mesh control on for that phone in ForgeNX Settings → Phone App.

Privacy

What ForgeNX and the app send, and to whom, is in our privacy policy.